Basic ways to stop losing clients, by bookkeepers for small businesses in Sydney
Studies show that it is 5 out of 10 times more effective in the long run for your company to try and keep existing customers rather than attempting to bring in new clients. Our bookkeepers for small businesses in Sydney will tell you the basics of keeping those existing clients.
It is a fairly easy checklist for you to keep current clients, especially with just some extra effort, some of which are:
- Getting the basics right: Sending invoices on time, following up unpaid invoices, answering and assessing all queries right the first time they occur. Getting the basics right will no only pay big dividends, enhance the client experience and also improve your company’s bottom-line, increasing your businesses bottom can be tricky, so with the help from our small business bookkeeping services in Sydney can be useful.
- Checking in and using client feedback: seeing how your clients are going with your product or service and using that feedback to improve the experience you are trying to provide will show that you are listening to your clients and what they want. Making the overall experience more pleasurable.
- Closing the loop and appointing an enthusiastic employee to deal with clients: by closing the loop you not only inform customers of new changes occurring, but when they will be done so that their experiences are enhanced. Getting the employee to speak for the clients will help them have a say and make them feel need/appreciated.
Keeping your existing clients is fairly simple, all you really need is just a little extra effort in the company and it can help your profits boom. If it weren’t for the customers you wouldn’t have a business.
If you have any enquiries about our services feel free to contact our bookkeepers for small businesses in Sydney for any assistance.